Education

High school diploma or GED
Bachelor's

Skills

Relational databases
Microsoft Office
SQL
Customer support
Communication skills

Benefits

RRSP match
Employee stock purchase plan
Dental care
Tuition reimbursement

Language

Multilingual

Customer Service Representative (12-Month Contract) - (230000IC)

Description

A growing global company. Endless career and development opportunities.

When you join Ritchie Bros., you’ll be part of a diverse, global team that’s focused on delivering great customer experiences. Our culture is centered around people and guided by our core values of Integrity, Unity and Vision. Learn more about our culture and commitment to diversity and inclusion at Candidate Portal.

If you have an entrepreneurial spirit and are passionate about making a difference, we invite you to join our growing team. Whether you’re out in the field or back at your office, you’ll be helping us achieve our vision of becoming the trusted global marketplace for insights, services and transaction solutions for commercial assets.

The Opportunity:

We’re looking for a Customer Service Representative (12-Month Contract) . The work location for this position is Rouleau, Saskatchewan, and has an onsite arrangement.

In this role:

Under the direction of the Customer Service Manager, the Customer Support Representative:

Adheres to the organization’s Service Level Agreement by providing timely responses to incoming customer support tickets. These tickets range from basic to moderately complex application and browser related issues.
Ensures a high level of customer satisfaction by communicating clearly and accurately.
Logs all customer contact in the support ticketing system and maintains complete and accurate information.
Develops and maintains strong technical and business expertise of the SmartEquip applications.
Develops and maintains a strong understanding of customer’s requirements and processes.

Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.

Here’s what you bring:

Bachelor's Degree preferred, High School Diploma or equivalent required.
Minimum 3 years’ experience in a customer support environment.
Hands-on experience supporting web-based applications.
Excellent customer facing skills with the ability to deal with varying customer skill levels patiently and politely.
Relational database, SQL skills required.
Microsoft Office Suite Experience.
Experience with the purchase to pay process preferred.
Superior written and verbal communication skills.
A passion for a high level of customer satisfaction.
Ability to work in a fast-paced, performance driven environment.
Willing to work non-standard business hours when necessary (24 hour coverage).
Multilingual a plus.

This job will require you to:

This position is sedentary in nature and requires minimal physical efforts.
A significant amount of time is spent working on a computer and the ability to hear, speak, write, see, type and perform other basic office functions is required.

What We Offer:

Our success is built on the drive and dedication of our people. As we grow around the globe, there will be many opportunities to advance your career – we’ve proven this throughout our 60+ years in business. And, we'll take care of you along the way. Here’s how

Base salary + performance bonus
Comprehensive medical and dental benefits
RRSP with company match
Employee Stock Purchase Program
Ongoing training, professional development, and tuition reimbursement

To get an idea of what our auctions are like, you can check out some auction videos on YouTube right here: http://bit.ly/KKL9Fz

Want to learn more about the company? Visit our Career site, LinkedIn or connect with us today through Facebook or Twitter.

Established in 1958, Ritchie Bros. (NYSE and TSX: RBA) is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks and other assets. Operating in a multitude of sectors, including construction, transportation, agriculture, energy, oil and gas, mining, and forestry, the company’s selling channels include: Ritchie Bros. Auctioneers, the world’s largest industrial auctioneer offers live auction events with online bidding; IronPlanet, an online marketplace with featured weekly auctions and providing its exclusive IronClad Assurance® equipment condition certification; MarketPlacee, an online marketplace offering multiple price and timing options; Mascus, a leading European online equipment listing service; and Ritchie Bros. Private Treaty, offering privately negotiated sales. The company also offers sector-specific solutions including GovPlanet, TruckPlanet, Kruse Energy Auctioneers, and Cat® auctions, plus equipment financing and leasing through Ritchie Bros. Financial Services. For more information about the unprecedented choice provided by Ritchie Bros., visit RitchieBros.com.

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted. No agency calls, please.

Primary Location: CA-SK-Rouleau

Job: Customer Service

Job Posting: Sep 18, 2023, 12:31:33 PM

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