Title: Practice Engagement Manager
Location: Toronto
Hybrid Role: (50% Clinic Site Visits / 50% Remote)
Company Overview:
WELL Health Technologies Corp. is an omnichannel digital health company whose overarching objective is to empower doctors to provide the best and most advanced care possible while leveraging the latest trends in digital health. As such, WELL owns and operates 50 primary healthcare clinics, is Canada's third-largest digital Electronic Medical Records (EMR) supplier serving approximately 2,500+ healthcare clinics, operates high-quality telehealth services in both Canada and the United States and is a provider of digital health, billing and cybersecurity-related technology solutions. WELL is an acquisitive company that follows a disciplined and accretive capital allocation strategy. WELL is publicly traded on the Toronto Stock Exchange under the symbol "WELL". For more information about the Company, visit: www.well.company, wellclinics.ca
Position Summary
We are looking for a Practice Engagement Manager to join our team and help us achieve our goals.
The ideal candidate will be primarily responsible for practice management at our primary care clinics within the WELL Health portfolio. This role will focus on using technology to modernize the operation and delivery of healthcare. In addition, the candidate will also be expected to assist with clinical operations as needed.
Key Responsibilities:
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Engage with clinicians, clinic managers, clinic staff, and patients to implement digital tools that provide workflow efficiencies within the healthcare space.
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Create implementation plans, provide training support, and lead change management within clinics.
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Work closely with physicians, clinic managers, and staff on site as well as remotely to build and maintain strong relationships.
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Measure key performance indicators to determine the success of the pilots and the impact of workflow changes.
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Identify necessary workflow changes and create new workflows for a future mode of operation.
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Organize and lead huddles with key stakeholders of projects to ensure ongoing success.
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Provide reports to WELL leadership on statuses and various projects on a regular basis.
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Work with Clinic Managers to identify staffing needs and ensure adequate staffing levels are maintained.
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Collaborate with Medical Office Assistants (MOAs) to optimize workflows, streamline processes, and ensure efficient clinic operations.
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Help to develop and implement recruitment and retention strategies.
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Develop strategies to improve physician satisfaction and engagement.
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Provide support for conflict resolution and mediation as needed.
Requirements:
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At least 5 years of experience working within a healthcare setting.
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Proven ability to quickly build strong relationships with clinicians, managers, and staff.
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Experience leveraging technology to solve many of Canada's healthcare problems: Clinic modernization, digitization, and technology implementations will be considered favourably.
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Exceptional interpersonal and communication skills (high EQ).
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Proven track record of meeting/exceeding targets.
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Strong leadership and management skills.
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Proficiency in O365 suite, cloud-based CRM, and project toolsets.
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Strong knowledge of database management.
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Change management experience in the healthcare field.
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Strong knowledge of clinical operations and organizational behaviour.
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Ambitious self-starter with a passion for change.
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Strong problem-identification skills with a proven record of overcoming objections.
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Flexible and able to work with changing deliverables and limited structure.
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Highly organized and able to work in a fast-paced change culture.
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Technology-savvy.
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Passionate about leveraging technology to solve many of Canada's healthcare problems.
WELL is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuels our success – this is the WELL Way!
