Key Account Representative
Director, Local Contract & Bid Sales
October 13, 2023
Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.
With over 57,000 associates and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations. For fiscal 2022 that ended July 2, 2022, the company generated sales of more than $68 billion USD.
Sysco, one of Canada’s Best Employers 2023, as listed by Forbes, is dedicated to our global corporate social responsibility goals and to creating a diverse and inclusive workplace. We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.
Sysco is more than just a place to work. Our passion for food and our customers has made us the industry leader. To remain on top, we will continue to think bigger, work harder and never give up. Are you ready to drive success?
For more information, visit www.sysco.ca or follow us @SyscoCanada at facebook.com/SyscoCanada; twitter.com/SyscoCanada or instagram.com/SyscoCanada
For a full list of opportunities, visit www.sysco.ca/careers
This position is responsible for helping the customer succeed while achieving specific team and individual sales and profit goals set by the company. Individuals in this position will provide an exceptional level of business to business (B2B) sales consultation, account management, customer service, and innovative solutions that differentiate Sysco in the marketplace. This role is responsible for the account management and growth of local contract sales with a minimum territory size of $12 million in annual sales. The KAR will work collaboratively with other Sysco associates including category and segment Specialists, New Market/Segment Managers, Business Development Managers, and Customer Service members to improve customer experience and maximize sales.
Qualifications/Skills/Job Requirements (About you):
Deliver the sales targets established in a detailed account plan
Drive penetration and minimize lost business to achieve profitable sales growth and special objectives within assigned accounts
Engage Experts to improve closed/won sales performance
Collaborate with Business Development Managers to support growth strategy throughout customer lifecycle
Research customer business needs and develop a mix of products and services to meet these needs
- Manage pipeline of penetration opportunities leveraging analytically generated product recommendations
Understand Customer contracts and enforce compliance mutually
Track expiring contracts and participate in building of new Master Service Agreement
Offer value-added services to Customers as needed to help support growth and Customer loyalty
Be informed of market conditions, product innovations, competitor products, prices and sales, and share information and knowledge with customers as part of a value-added service
- Answer customer’s questions about products, prices, availability and product uses
Provide product information and practical training to customer personnel
Communicate effectively with Sysco and Specialty Companies servicing Customers to maximize Customer experience (i.e. new location openings, order guide changes, limited time offers, etc.)
Participate in company functions, customer visits and customer events
- Attends and participates in general sales and district meetings
Review and analyze daily and weekly reports such as special-order requests, customer bid files, and sales/gross profit margin data
Actively utilizes Sysco proprietary CRM tool for planning and forecasting for sales growth and maintaining updated customer files
Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.
Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their Supervisor.
Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
Perform other duties as assigned.
Minimum of 2 years’ experience in sales
Completion of post-secondary education or equivalent experience; CPSA designation is preferred
- Proven ability to cultivate relationships and grow sales
Strong financial and business acumen and ability to properly plan and execute business plans
- Demonstrated skills in the area of consultative selling, networking and negotiations
Strong communication and interpersonal skills and ability to work with and influence a variety of key stakeholders
Excellent organizational and project management skills, including the ability to execute multiple initiatives at the same time
Ability to learn the use of proprietary CRM tools for planning and forecasting sales growth
Ability to understand and manage compliance to contracts
Solid analytical problem-solving skills, including familiarity with analyzing reports and deriving insights from data
Proficient in Microsoft Applications Suite (Word, Excel, PowerPoint, Outlook)
Valid driver’s license in good standing with access to a vehicle is required.
Internal candidates apply via the Career Centre on your HR Portal / ADP Workforce Now.
External candidates submit cover letter & resume via www.sysco.ca/careers
Connecting the world to share food and care for one another
Delivering success for our customers through industry-leading people, products and solutions
Together we define our future of foodservice and supply chain
Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.
Here’s a sample of the many benefits Sysco associates enjoy:
Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts • Short-Term and Long-Term Disability • Life Insurance • Voluntary Optional Insurance • Parental Leave Plan • Company Pension Plan • Group RRSP & TFSA • Employee and Family Assistance • Stock Purchase Plan • Maple Virtual Care • Unlimited on-line learning • Sysco product discounts • Preferred vendor discounts • Associate Resource Groups
(*benefits may vary based on location or bargaining unit)