Responsibilities:
- Respond to guests' inquiries and requests in a timely and professional manner
- Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests
- Manage reservations and room availability
- Ensure accuracy of billing and payment processes
- Monitor and review guest feedback
- Resolve customer complaints
- Train and coach front desk staff
- Monitor staff performance and provide feedback
Skills:
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Proficient in using phone systems and office equipment
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in handling guest information
- Problem-solving skills to address guest concerns or issues
- Knowledge of hotel operations and guest relations
Please note that this job description is not exhaustive, and additional duties may be assigned as needed.
Job Type: Full-time
Benefits:
Flexible Language Requirement:
Schedule:
Ability to commute/relocate:
- Whitehorse, YT Y1A 2E3: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Shift availability:
Work Location: In person
