About Easter Seals
Easter Seals BC & Yukon is one of British Columbia’s legacy charities operating for over six decades to provide programs and services to better the lives of children and adults with diverse abilities. Operated by the BC Lions Society for Children with Disabilities (Society), Easter Seals BC & Yukon has helped 1.1 million families in need through transportation services, Easter Seals Camps, educational classes, Easter Seals House, post-secondary bursaries at regional colleges and universities, community access services, and patient care programs.
As a registered charity, the Society relies on the generosity of donors to fund their programs and services. Through individual and corporate giving, grants, special events, and major gifts and bequests, the Society directs and stewards its funds with the strategic guidance and fiduciary oversight from its Board of Directors.
Mission
Inspire communities across BC and the Yukon to support, and enable access for, individuals with disabilities.
Vision
Enable abilities in our communities.
Program Coordinator – Client Services
As a Client Services Coordinator, you will play a pivotal role in supporting the programs and services within our department. Your responsibilities will encompass various aspects of program coordination and facilitation, ensuring a positive and inclusive experience for participants.
Responsibilities
- Program Planning and Adaptation:
- Develop and maintain a well-structured program schedule.
- Adapt program content and activities based on participant needs and interests.
- Participant Engagement and Safety:
- Foster a positive and secure learning environment by communicating sensitively with participants.
- Ensure participants' safety and well-being during program activities.
- Service Coordination:
- Coordinate and personalize Client Services programs to maximize their effectiveness.
- Prioritize creativity and timeliness in service delivery.
- Data Management and Reporting:
- Support the completion of surveys and compile anecdotal reports.
- Maintain detailed records and generate regular reports on program activity and outcomes.
- Facilitator and Guest Speaker Coordination:
- Liaise with external facilitators and coordinate guest speakers for internal programs.
- Ensure smooth collaboration and communication between program elements.
- Partnership Development:
- Identify service gaps and explore opportunities to expand partnerships to address them.
- Strengthen existing partnerships for mutual benefit.
- Team Collaboration and Training:
- Attending team meetings, staff training sessions, and program planning meetings.
- Contribute to a collaborative team environment by sharing insights and knowledge.
- Stakeholder Relationship Building:
- Develop and maintain relationships with families, participants, employers, and community service providers.
- Consistently communicate and connect with stakeholders to foster a sense of community.
- Operational Support and Content Development:
- Coordinate day-to-day program operations and activities.
- Assist in the development and implementation of program content.
- Reporting to Director:
- Regularly report program progress and updates to the Director of Client Services.
- Ensure alignment with departmental goals and objectives.
- Participant Communication:
- Communicate important program updates and reminders directly to families, caregivers, and participants.
- Ensure clear and timely communication channels.
- Facilitator Role as Needed:
- Step into the Facilitator role as required to ensure program continuity.
- Data Collection and Analysis:
- Participate in data collection, analysis, and reporting to inform program improvements.
- Program Evaluation:
- Provide valuable input into program evaluation efforts to enhance program effectiveness.
- Curriculum Management (Partial):
- Contribute to curriculum management as needed for program enhancements.
- Onboarding and Delivery Training Participation:
- Participate in onboarding and delivery training to enhance program facilitation skills.
- Additional Duties:
- Undertake any other duties as required or assigned to support departmental needs.
What you bring
Qualifications & skills:
- Education: bachelor’s degree or equivalent post-secondary training.
- Direct Experience: Minimum of 2-3 years working directly with individuals with developmental and physical disabilities.
- Leadership Experience: A minimum of 2 years of supervisory and/or management experience, demonstrating effective team coordination and leadership.
- Inclusion Commitment: A strong commitment to promoting full inclusion for individuals with disabilities.
- Understanding: Knowledge of the challenges and barriers faced by people with disabilities.
- Relationship Skills: Proven ability to build meaningful relationships with diverse groups and individuals.
- Program Familiarity (Asset): Familiarity with day programs, recreational activities, or residential programming.
- Organized and Tech-Savvy: Highly organized with intermediate computer skills, including proficiency in email, MS Word, MS Excel, and web-based applications.
- Mentoring Experience (Asset): Previous involvement in a mentoring program and experience working with people with disabilities.
- Facilitation Skills (Asset): Experience in facilitation.
- Crisis Intervention (Preferred): Knowledge of Non-Violent Crisis Intervention techniques.
- Ethical Commitment: Willingness to adhere to ESBCSY’s Code of Ethics.
- First Aid Certification: First aid certification or a commitment to obtaining it.
- Driver's License (Asset): Possession of a Class 4 or 5 driver's license.
What's In It for You?
We invest time and resources into making sure Easter Seals BC/Yukon are as good as the people we hire. Here are some of the reasons we attract the best people:
- Full-time (37.5): Monday-Friday, with occasional evening and weekend work.
- Environment: stimulating and challenging work environment.
- Balance your life: flexible schedule, paid time off, remote work options.
- Health: Medical Group Benefits, RRSP.
- Ongoing training.
- Equal opportunities: We believe that all employees have the right to equality, equal opportunity, fair treatment, and an environment free of discrimination.
Our Values
- Excellence: We strive to be the best in all that we do.
- Relevance: We commit to effectiveness, sustainability, and continuous improvement.
- Integrity: We are trustworthy and accountable.
- Inclusive: We treat everyone with respect, embrace diversity, and value the contributions of individuals and communities.
- Collaboration: We foster teamwork and build collaborative relationships.
- Access: We champion improved access for individuals with disabilities.
Diversity, equity, inclusion, and accessibility are essential to creating a meaningful and vibrant workplace. At Easter Seals BCY, we are committed to building a strong and representative team and encourage applications from members of all communities who are disadvantaged under the BC Human Rights Code. Easter Seals BCY is also committed to developing an inclusive, barrier-free selection process and work environment. Please advise if you require any accommodation measures to ensure you will be interviewed in a fair and equitable manner. Information received relating to accommodation requests will be treated with confidentiality.
Job Types: Permanent, Full-time
Salary: $60,000.00-$68,666.21 per year
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- RRSP match
- Work from home
Flexible Language Requirement:
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- No weekends
Work Location: Hybrid remote in Vancouver, BC V6H 4H5
