Allmar welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Allmar Inc., is the leader in the architectural Door and Door Hardware industry. With over 60 years' experience in the industry and branches in 12 Canadian cities, Allmar has built a reputation of integrity and superior customer service.
We are seeking a full time Branch Operations Manager to join our Edmonton Branch. As directed by Branch Manager, the Operations Manager is responsible for assisting and supporting operational activities of the branch. They will consult with the Branch Manager to implement and manage policies and programs supporting the annual business plan.
The operations manager will be responsible for achieving operational efficiencies in warehousing, fabrication and service & coordination. Working with the department managers and the department supervisors the operations manager will deploy best practices in production control, inventory control and customer service.
The Operations Manager will also monitor quality control and customer satisfaction and, implement improvements in product installation, job site deliverables, and after service support to ensure the highest level of customer satisfaction is achieved.
But not limited to…
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Ensure all Health and Safety policies and procedures are strictly adhered to at all times. Identify unsafe situations and immediately apply corrective actions.
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Oversee and provide direction to operational departments including production, warehousing and inventory, fabrication and customer service departments.
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Resolve operational issues in a timely and cooperative manner to ensure customer satisfaction
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Develop systems and processes to improve operational efficiencies.
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Identify and lead continuous improvement opportunities.
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Track and provide oversight on all projects to ensure that all orders are processed as accurately and efficiently as possible to reduce errors, maintain profit margins and provide a high level of customer service.
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Establish work schedules and procedures and coordinate activities with other work units or departments
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Actively communicate with staff on Branch priorities and goals progress
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Ensure all staff adhere to Allmar’s policies and procedures and take corrective action when necessary.
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Establish and maintain positive employee relations and collaboratively resolve any conflicts when necessary.
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Ensure a high level of customer service and satisfaction to promote repeat business and maintain Allmar’s positive reputation.
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Resolve customer issues promptly and tactfully through proper evaluation of the situation and appropriate corrective action.
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Maintain a calm, tactful and direct manner in internal and external conflict resolution situations.
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Performance management of employees including the completion of employee performance appraisal.
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Assist with creating personal development plans for each employee for their ongoing development and succession/ advancement planning.
Functions mainly in an office environment-
Sitting for long periods while working with standard office equipment
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May lift supplies and materials
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Moderate lighting and temperature
Hardware and product knowledge and experience required-
Knowledge of building code requirements pertaining to the life safety, security and electronics
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Strong leadership skills with proven ability to lead and direct staff and processes
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Strong business acumen to understand branch performance drivers
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Strong understanding of customer and market dynamics and requirements
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Excellent communication skills written, oral and presentation
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Focus on corporate mission, vision and goals with ability to drive results
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Ability to foster strong employee relations and build collaborative teams
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Goal and results oriented with a high level of commitment to get the job done
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Able to identify problems or issues and apply appropriate corrective actions
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Ability to seen as a mentor and give development direction and support
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Providing a positive role model and lead by example
Minimum 5 years of experience in the Hardware/Door and Construction Industry-
Accreditation as an Architectural Hardware Consultant an asset
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Proficient computer skills in MS Office (Excel, Word, Outlook etc.) Avaware and Navision
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Experience in leading people and developing shared goals
Always treat customers, staff and co-workers with dignity and respect
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Willing to work overtime as required
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Willing to perform other jobs as required by organizational demands
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Must be able to work effectively in a team-based collaborative environment
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Ability to work under minimal supervision
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Strong attention to detail
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Work safely and responsibly to ensure a healthy and safe work environment
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Presenting and performing to the highest quality standards
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Must maintain confidentiality of all written and oral communication as applicable
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Always represent the Company with integrity in an ethical and legal manner
Please feel free to visit us at www.allmar.com
We thank all interested applicants, however, only those under consideration will be contacted.
