Job Number: 47764
Edmonton Transit Service (ETS) provides over 41 million trips every year on buses, Light Rail Transit (LRT) and Dedicated Accessible Transit Service (DATS). This branch provides customer focused, safe, reliable and affordable public transportation services that link people, jobs and communities. Its vision is to be a fully integrated, progressive, easy-to-use, public transit system that supports economic development, improving the quality of life of Edmontonians.
Working within the Edmonton Transit Service Branch (ETS) and reporting to the Director, Operations, the successful candidate will be responsible for managing the safe, efficient and effective delivery of daily service as part of implementing the annual transit service plan.
The Manager, Operational Support will be responsible for the management and oversight of three (4) units that include: Bus & Security Control Centre, Video Evidence, Special Events and Transit Dispatch.
Goals and deliverables:
- Provide leadership, support and direction to a team of Superintendents and Inspectors in the centre(s), as well as the Supervisor Dispatch and Dispatchers located in the operational garages
- Lead the creation of contingency plans for transit service including transit responses to emergencies
- Oversee the monitoring and meeting of on-time performance of transit service delivery as outlined in the annual transit service plan
- Collaborate with the ETS Leadership Team to translate branch strategies into action plans and to enhance communication, solve issues creatively, promote integration and focus on teamwork
- Anticipate business opportunities, influence policy, planning and initiatives, and foster a culture of accountability through performance measurement
- Understand the alignment between what customers experience when they access programs and services and their expectations in order to achieve the best value for Edmontonians and ensure a focus on innovative business practices and continuous improvement
- Integrate multi-disciplinary teams to work collaboratively with stakeholders supporting corporate priorities
- Build new and innovative collaborative partnerships with external agencies, orders of government, community organizations, and internal departments and branches
- Knowledge, training and/or education in Business Administration, Public Administration or related fields
- Incident Command System (ICS) 400 Certification is considered an asset
- Experience in relevant leadership role(s) with a large, complex organization
- Experience in transit operations and/or transit service management including oversight of on-time performance, resource deployment and schedule adherence
- Experience leading employees in a unionized environment
- Equivalent combinations of education, training and experience will be considered
What does success look like?
- Think strategically to address large, complex issues, to manage emergent projects while steering dynamically
- Build a respectful workplace culture through a values-based influencer approach and work collaboratively
- Balance strategic planning with executive level consulting and communication skills
- Understand complex municipal subject matter and build influential relationships with Council, external agencies, orders of government, community organizations, and internal departments and branches
- Present complex ideas to diverse audiences, build positive relationships and establish clear expectations
- Communicate with strong political acumen, strategic planning, issue resolution and decision-making skills
- Service excellence, embracing diversity and promoting inclusiveness
- Align leadership, organizational climate and resources to support the corporation's strategic management framework
- Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City’s Cultural Commitments, please visit edmonton.ca/our-culture
- Demonstrate the foundational competencies, key behaviours and attributes of the City’s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City’s leadership competencies, please visit edmonton.ca/our-culture
The City of Edmonton is committed to inclusive, respectful and equitable workplaces that represent the communities we serve. We continuously improve our systems, policies and practices to remove barriers and ensure our employees, in all their diversity, can succeed. We encourage applications from courageous leaders who intentionally promote respect and inclusion on their teams. To learn more, see the Art of Inclusion: Our Diversity and Inclusion Framework (https://bit.ly/3hd2d95) and the Indigenous Framework (https://bit.ly/3cMgnPU).
The City of Edmonton strives to provide reasonable access and accommodations throughout the application and selection process. If you would like to request an accommodation at any stage of the process, please contact [email protected].
1 Permanent, Full-time position
Talent sourced through this process may be considered for similar opportunities within the City of Edmonton
Hire is dependent on Criminal Information Check satisfactory to the City of Edmonton; there may be a cost associated with this requirement
Hours of Work: 36.9 hours per week, Monday - Friday. This position may be eligible for the Hybrid Work Program
Salary: $99,242.00 - $141, 775.00 (Annually)
Talent Acquisition Consultant: JM/JJ
Classification Title: Manager, Operational Support
Posting Date: Sep 18, 2023
Closing Date: Oct 2, 2023 11:59:00 PM (MDT)
Number of Openings (up to): 1 - Permanent Full-time
Union : Management
Department: Edmonton Transit Service
Work Location(s): Churchill LRT Station, 99 Street & 102A Avenue Edmonton T5J 0G4