We are looking for a sales-minded individual who is motivated by learning and career growth. If customer service and sales opportunities are important to you, Workplace Medical Corp. is the company you have been looking for.
Summary:
The Client Services Coordinator proactively seeks out existing customer needs to reschedule testing that will provide occupational health and safety solutions. This position provides our customers with a high level of consulting which includes delivering the highest quality customer care in accordance with corporate objectives and revenue goals.
How You Will Thrive with Us
You will make a personable impact; you consistently achieve a high level of customer service and consulting.
You will be an Ambassador, by building personable relations with customers while supporting sales initiatives and enhancing customer experiences. You will consistently ensure that our corporate image is reflected, and that our quick and proactive response lead to bookings.
Performance Objectives
The employee will report to the Operations Team-Leader and General Manager.
Your status will be full-time. Work hours will be Monday to Friday from 9:00 AM to 5:00 PM but may be subject to change at the discretion of the General Manager. Advanced notice will be provided for any change.
Before you start the journey, it is important that you have the roadmap. Within the first 30 days, take you will meet with the Management team to understand the Company vision and key Company objectives. You will learn the CRM system and resources – working knowledge of order entry and workflows while utilizing the resources available.
· Within the first 60 days, you will need to demonstrate your ability to conduct up-tempo recalls and adhere to the sales cadence. You will demonstrate product knowledge and quoting abilities.
· Within the first 90 days, you will need to decipher our recall backlog, while staying current with the monthly targets.
· Within the first 6 months, you will need to provide one process improvement idea related to your position. Develop solid working relationships with all internal key support personnel. Maintain top levels of professionalism and diplomacy when dealing with our internal support teams.
Responsibilities:
· Handle incoming and outgoing customer telephone calls in a courteous and professional manner, with a mandate to solicit orders from the existing customer base.
· Coordinate the prompt handling of customer service requests including, but not limited to, order entry, pricing, expediting.
· Handle written correspondence received from and sent to customers in a timely manner.
· Assist and support Client Advisors by providing technical support to customers, as well as sharing information that will allow both parties to offer customers the best solution.
· Participate in training sessions, meetings and sales meetings as requested.
· Keep management informed of recall conditions and recommend new ideas.
· Other duties may be assigned as needed.
What are we looking for?
We are looking for engaged individuals that are adaptable to a changing environment, take pleasure in learning, and enjoy working with others, and continuing to make Martin great.
Preferred Skills & Experience:
· Minimum of undergraduate degree; a sales background (i.e. inside sales, CSR).
· One to three years of related sales experience considered an asset.
· Excellent interpersonal and communication skills
· Must exhibit excellent time management and organizational skills.
· Recognition and ability to effect change and contribute to the organization's goals
· Possesses strong relationship building skills to cultivate and develop customer loyalty.
· Ability to work with all levels of employees and management, both internally and externally.
· Strong customer service and troubleshooting skills.
· Exceptional conflict resolution, negotiation, and objection handling skills.
· Basic CRM knowledge and skills.
· Bilingual French/English Asset
· Excellent spoken and written communication skills.
· Must demonstrate honesty and integrity.
· Willingness to gain technical knowledge.
· Willingness to go the extra mile.
· Proven proficiency with Microsoft Office products including Outlook, Excel, Word, and PowerPoint.
· Self-management with the drive to succeed and achieve goals
Job Type: Full-time
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
- Wellness program
Schedule:
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)
Language:
- French (preferred)
- English (required)
Job Type: Full-time
Salary: $18.00-$23.00 per hour
Benefits:
- Dental care
- Extended health care
- Paid time off
- Vision care
Ability to commute/relocate:
- Etobicoke, ON: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
Job Types: Full-time, Permanent
Salary: $18.00-$23.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Schedule:
Supplemental pay types:
Ability to commute/relocate:
- Etobicoke, ON M8Z 1J6: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
